Refund policy

At Yusr, we care about your comfort and confidence in every step. If something isn’t right, we’re here to make it right — simply and smoothly.

1. Return & Exchange Period

• You can request a refund or exchange within 14 days of receiving your order.
• Items must be unused, in original condition, and returned with all original packaging.

2. Warranty for Manufacturing Defects

• We offer a 30-day warranty covering any factory or manufacturing defects.
• This warranty does not cover damage caused by misuse, wear and tear, or improper care.

3. Defect Verification Process

• Before returning any item, you will be asked to send a clear video showing the defect.
• This helps us review your case quickly and provide the best solution without delay.

4. Approval Process

• Once we receive your request and video, our team will review it.
• Approval may take up to 7 days.

5. Return Options

If your request is approved, you can choose:

• Replacement (same item or another available option), or
• Refund

6. Refund Method

• Refunds will be processed through the original payment method.
• Processing time may vary depending on your payment provider.

7. Important Notes

• Items showing clear signs of use or damage not related to manufacturing defects may not be eligible.
• Shipping fees (if applicable) are non-refundable unless the return is due to a defect.